We value your trust in us and respect the privacy and security of information of our valued customers. Following is a guide on our privacy policy which will enable you to understand how we safeguard the information you share with us. By accessing and/or using this web site or any games product or service available on or through this web site, you are accepting the practices described in this article. .

Design Policy for Customized Products

As we use manual printing process, hence minor changes in design are to be expected in the final product. Sides of the mobile cover are not covered in preview so we try to match the best possible colors to the mobile cover sides.

We will print the image as it is submitted to us. Your cover quality totally depends upon on the pic quality provided by you while placing your order. The user has to ensure that a good quality image is submitted to ensure a good quality print. There can be a minor change in color expected as we use heat transfer technology to print the media or device.

Credit Card Information

You agree, understand and confirm that the credit card details provided by you for availing of services on our Website will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making a payment on our Website. We do not be store any information related to your Credit card/ Debit card or net banking. In case we do not receive an authorization from the respective bank or the transaction gets interrupted due to any reason, the transaction will be treated as failed and no order will be processed for that transaction. In this case, if any amount has been deducted from your account, the same will be credited back. We shall not be liable in any event, for any credit card fraud that occurs to you. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

Email/SMS Policy

While continuing to place an order on mugshug.com (website), you are automatically opted in to receive Order Information via email/SMS to the email ID & contact number submitted in the Order Details on Checkout or While Registration.

Shipping and Cancellation

Shipping us usually dispatch all orders within 2-3 working days. Once shipped, you will receive the tracking details via Email or Phone provided by you at the time of order. Est. Delivery of the product within 7 working days But It may vary & depends upon the courier service, weather, pin code etc. There is a flat shipping charge of Rs. 60 on all products for entire India.

Returns

Customized Products are eligible for refund/replacements only if the issue is brought to our notice within 3 days of Order Delivery. Replacements will be authorized after a due investigation into the issue by our team, as per our discretion. Our products go through a quality check before we dispatch them to ensure that the best-customized products reach you. No return or claim will accept on fee Self Customized Device or Accessories Items. In case of a refund, it can take 45 days to reflect the amount in your bank account. No Claim accepted for courier delay.

Cancellations

Cancellations will be considered only if the request is made when the order has not gone into printing. However, the cancellation request will not be entertained if the orders have been printed, readied for dispatch or have been dispatched.

We believe in helping our customers as far as possible and therefore have a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made when the order has not gone into printing. However, the cancellation request will not be entertained if the orders have been printed, readied for dispatch or have been dispatched. Our Tele-operators will verify the COD orders on call. If COD verification fails on call, we have all the rights reserved to cancel your order. In this case please contact our customer support team.